Top ten cloud outages that accounted for a whopping revenue loss of $31,214,400. As per latest cloud downtime report, 2013 saw some massive outages including Microsoft’s Windows Azure, Google, Amazon etc. Neverfail Downtime Report 2014, was posted by Martin Mackay.
1. Microsoft’s Windows Azure
- Date: October 30, 2013
- Duration: Over 20 hours
- Failure: A sub-component of the system failed worldwide
- Impact: Every single Azure region was affected (including West US, West Europe, Southeast Asia, South Central US, North Europe, North Central US, East Asia, and East US)
- Date: August 16, 2013
- Duration: less than 5 minutes
- Failure: All of its services went down
- Fallout: The volume of global Internet traffic plunged by about 40%
3. Amazon Web Services
- Date: Sept. 13, 2013
- Duration: Under 3 hours
- Failure: Connectivity issues affected a single availability zone, disrupting a notable portion of Internet activity.
- Reminder: If you rely heavily on the cloud for your infrastructure, have a failover plan.
- Date: August 22, 2013
- Duration: 3 hours
- Failure: A software bug, followed by inadequate built-in redundancy capabilities, triggered a massive trading halt in the U.S.
- Impact: With all the exchanges dependent on one another, this outage had impact rippling across the globe
5. OTC Markets Group Inc.
- Date: November 7, 2013
- Duration: over 5 hours
- Failure: A network failure due to a “lack of current quotation information,” prompted a complete shutdown in trading of over-the-counter stocks in the U.S.
- Impact: The shutdown happened on one of the biggest trading sessions this year as Twitter Inc.’s shares debuted. While the disruption only paused less significant equities such as Fannie Mae and Freddie Mac, it tested investors’ nerves following a series of technical mishaps since August and exacerbated concerns about problems in the electronic infrastructure underpinning U.S. exchanges.
- Date: October 27-28, 2013
- Duration: 16+ hours
- Failure: A service outage at a Verizon Terremark data center caused downtime for HealthCare.gov., the trouble-plagued online insurance marketplace created by the Affordable Care Act
- Impact: With all of America watching the progress of the trouble-plagued online insurance marketplace created by the Affordable Care Act, a data center outage only add more fuel to the flame and perhaps make the public question where to point the finger of blame.
- Date: January 31, 2013
- Duration: 49 minutes
- Failure: Internal issues caused the Amazon.com home page to go down, displaying an error message.
- Impact: The outage demonstrated the extremely high value of uptime to services such as Amazon. Analysts calculated that one hour of interrupted service may have translated to $5 million in lost revenue.
8. Microsoft – Hotmail And Outlook.com
- Date: March 13, 2013
- Duration: nearly 16 hours
- Failure: A firmware update caused the company’s servers to overheat; Hotmail and Outlook.com both suffered a loss of service.
- Impact: Microsoft admitted that it required some human intervention to bring the services back online, thus delaying the restoration attempt further. Microsoft’s online service reputation took a big hit.
9. Google Drive
- Date: March 18-20, 2013
- Duration: 17 hours total
- Failure: A glitch in the company’s network control software, which caused latency and recovery problems. Users faced slow load times or full-on timeouts while trying to access their Drive documents and files.
- Impact: As much as one-third of the customer base was impacted, leading to a virtual hue-and-cry across the Internet.
10. Google’s Gmail
- Date: September 23, 2013
- Duration: 12 hours
- Failure: Prolonged slow download times were triggered by a dual network failure.
- Impact: The outage affected 29% of users. For 1.5% of Gmail messages, the delay in downloading large attachments was up to two hours. While its impact may not have been catastrophic, the outage at Gmail is a potential cause for concern, especially as businesses are turning to Google and other providers to run cloud-based email and SaaS.
11. Yahoo Mail
- Date: December 9-13, 2013
- Duration: almost 4 days
- Failure: A specific hardware problem in one of the company’s storage systems caused the prolonged partial email outage for users.
- Impact: The multiday email outage impacted countless individuals and the many small businesses that rely on the service. Not only did the outage cast a dark shadow over the once-mighty Internet player, but the company was also majorly criticized for the way it handled its damage control, particularly its negligence in informing its users about the problems.
Source: Neverfail Downtime Report 2014